To add further confusion and embarrassment, some players – such as those residing in the United States and Belgium – cannot download the client from as instructed due to regulatory restrictions blocking access to the site. Other customers have reported that, upon opening the client, they receive an error stating simply “Signature Expired or Wrong Time Settings.” This, along with PokerStars first recommending that players change their computer time settings, points towards an unexpected expiration in the security certificate used in the update process. However, further communication from a PokerStars Admin, posting on 2+2, suggest that “this was not caused by a new update” but because the problem lies in the updater code itself, customers’ “best option” is to reinstall. Since Friday, players who have run PokerStarsUpdate.exe – the default shortcut for opening the poker room client – have been greeted with an error message stating that due to “a problem with the recent software update” players are required to “visit the website” to download the latest release. Due to a critical software issue in the updater code in PokerStars’ client software, all customers are now required to download the latest software from the website and reinstall.
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